The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
Langley GL, Nolan KM, Nolan TW, Norman CL, Provost LP
San Francisco, California, USA: Jossey-Bass Publishers;
1996
The basic improvement model, the use of rapid cycle tests of change, and the application of the change concepts are all explained and illustrated, including but not limited to health care examples.
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