This tool is useful for anyone who plans to conduct interviews as a means of learning about a topic, assessing current knowledge around an improvement area, or simply evaluating an improvement project. It is simple and generic enough that it can be used in most disciplines. It covers how to select subjects to interview, and how to construct questions that will generate rich responses. The guide includes a discussion of how to structure an interview, how to take notes or to tape the interview, and how to analyze completed interviews. This tool will guide you through the process of planning, conducting, and analyzing interviews.

Download the attached file for complete instructions.

This tool contains:

• Purpose
• Directions for planning the interview, developing questions, and collecting and analyzing the data
• Directions for reporting of results
• Appendix with sample interview questions, helpful reminders and tips, and references