
Using the Communication and Teamwork Skills (CATS) Assessment to measure health care team performance
Frankel A, Gardner R, Maynard L, Kelly A. Using the Communication and Teamwork Skills (CATS) Assessment to measure health care team performance. The Joint Commission Journal on Quality and Patient Safety. Sep 2007;33(9):549-558.
Patient safety administrators, educators, and researchers are striving to understand how best to monitor and improve team skills and determine what approaches to monitoring best suit their organizations. A behavior-based tool, based on principles of crisis resource management (CRM) in nonmedical industries, was developed to quantitatively assess communication and team skills of health care providers in a variety of real and simulated clinical settings.
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