Donald M. Berwick, MD, MPP, FRCP, President and CEO, Institute for Healthcare Improvement (IHI), is one of the nation's leading authorities on health care quality and improvement issues. He is also clinical professor of pediatrics and health care policy at the Harvard Medical School. Dr. Berwick has served as vice chair of the U.S. Preventive Services Task Force, the first "Independent Member" of the Board of Trustees of the American Hospital Association, and as chair on the National Advisory Council of the Agency for Healthcare Research and Quality. An elected member of the Institute of Medicine (IOM), Dr. Berwick now serves on the IOM’s governing Council. He served on President Clinton's Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Co-chaired by the secretaries of health and human services and labor, the Commission was charged with developing a broader understanding of issues facing the rapidly evolving health care delivery system and building consensus on ways to assure and improve the quality of health care.

Maureen Bisognano, Executive Vice President and Chief Operating Officer, Institute for Healthcare Improvement (IHI), is responsible for day-to-day management of the Institute's many programs designed to improve the delivery of health care. Ms. Bisognano oversees all operations, program development, and strategic planning for the Institute. She also advises senior leaders around the world on improving health care systems. Ms. Bisognano is on the faculty of the Harvard School of Public Health and a member of the Commonwealth Fund’s Commission on a High Performance Health System. Prior to joining IHI, she served as Chief Executive Officer of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.

Steven Brown, MBA, MS, Vice President, Human Resources, Institute for Healthcare Improvement (IHI), brings to IHI more than 15 years of human resource leadership experience with major companies such as Nordstrom, Computer Sciences Corp., Target, and the Medical Information Bureau. He holds a BS from the University of Hartford as well as an MBA from Seattle University and an MS in Human Resource Management from Emmanuel College. In addition, Mr. Brown is a Certified Employee Benefits Specialist and a Compensation Management Specialist, both professional designations sponsored by the Wharton School of Business and the International Foundation of Employee Benefit Plans.

Penny Carver, MEd, Senior Vice President, Institute for Healthcare Improvement (IHI), is responsible for IHI's business and business strategy, including new initiatives, programs and services. Previously in her role as Vice President, she was responsible for IHI's Breakthrough Series Collaboratives, Breakthrough Series Guides, and IHI's website, IHI.org. She first became involved with quality while serving as Harvard Community Health Plan’s project administrator for the National Demonstration Project on Quality Improvement in Health Care. Ms. Carver has worked as an independent consultant specializing in program development and marketing.

James Conway, MS, Senior Vice President, Institute for Healthcare Improvement (IHI), was Senior Fellow at IHI from 2005-06. From 1995-2005, he served as Executive Vice President and Chief Operating Officer of Dana-Farber Cancer Institute. Prior to joining Dana-Farber, he had a 27-year career at Children's Hospital, Boston, in radiology administration, finance, and as assistant hospital director for patient care services. His areas of expertise and interest include executive leadership, patient safety, change management, and patient-/family-centered care. He is a member of the IOM Committee on Identifying and Preventing Medication Errors, an Advisor to the Massachusetts Coalition for the Prevention of Medical Errors, a Distinguished Advisor to the National Patient Safety Foundation, and a member of the Joint Commission Sentinel Event Alert Advisory Group.

Donald Goldmann, MD, Senior Vice President, Institute for Healthcare Improvement (IHI), is responsible for Fellowship training, faculty relations, the innovation pipeline, and publications/knowledge management. He is also the principal IHI liaison to a number of strategic allies, including the Joint Commission, CMS, AMA, CDC, and AHRQ. Dr. Goldmann's career in clinical infectious diseases and epidemiology (with a focus on hospital-acquired infections) spans more than three decades. He remains on the infectious diseases clinical staff at Children's Hospital Boston, and he is Professor of Pediatrics at Harvard Medical School and Professor of Immunology and Infectious Diseases at the Harvard School of Public Health.

Carol Haraden, PhD, Vice President, Institute for Healthcare Improvement (IHI), is a quality of care outcomes researcher, educator, and change leader. She is responsible for patient safety initiatives and the development of idealized designs at IHI. Dr. Haraden has been a Dean in higher education, a clinician, and a researcher. Prior to joining IHI, she was the Vice President for Quality Services at Fletcher Allen Health Care in Burlington, Vermont, with responsibilities for quality improvement, clinical and operational measurement, service excellence, risk management, safety, and organizational development.

Joanne Healy has held the position of Senior Vice President for the Institute for Healthcare Improvement (IHI) since April, 2004. Ms. Healy has held successively more responsible positions since she joined IHI in 1988. Her responsibilities include managing all IHI operations, business planning and human resource development. Joanne is an integral part of IHI’s growth and development and her fun-loving and can-do style have greatly influenced IHI’s culture and values.

Amy Hosford-Swan, CPA, MS, MBA, Chief Financial Officer, has held progressively responsible finance and administration positions in a wide variety of environments, from fast growing not-for-profits to small and large company corporate environments, including the global accounting firm, KPMG Peat Marwick. She joined IHI in 2007 from her most recent role as a senior consultant at Accounting Management Solutions. Prior to that, Ms. Hosford-Swan was Vice President of Finance and Administration of Jumpstart For Young Children, Inc., where she helped lead the organization's growth from four to 44 sites. She is a Certified Public Accountant in the Commonwealth of Massachusetts, a graduate of the University of Massachusetts at Amherst, and received her master’s degrees in Accounting and Business Administration from Northeastern University.

Andrea Kabcenell, RN, MPH, Executive Director for Pursuing Perfection, Institute for Healthcare Improvement (IHI), is also the lead faculty for the Breakthrough Series College, which spreads the methods of collaborative improvement to other organizations. Ms. Kabcenell has been a Director of Breakthrough Series Collaboratives since 1995 and has directed 13 Collaboratives. Her research and teaching in Cornell University's Department of Policy, Analysis, and Management focused on chronic illness, quality, and diffusion of innovation. Prior to her appointment at Cornell, she served for four years as Program Officer at The Robert Wood Johnson Foundation.

Robert Lloyd, PhD, is Executive Director of Performance Improvement for the Institute for Healthcare Improvement (IHI). Dr. Lloyd provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards, and quality improvement training. He also serves as faculty for various IHI initiatives and projects in the US and abroad. Before joining the IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oak Brook, Illinois). He also served as Director of Quality Measurement for Lutheran General Hospital and directed the American Hospital Association's Quality Measurement and Management (QMMP) project.

Joe McCannon is a Vice President at the Institute for Healthcare Improvement (IHI). He has worked at IHI since 2001, supporting the development of the organization's web site, managing the company's growing portfolio of work in the developing world, and serving as Campaign Manager for the 100,000 Lives Campaign and the 5 Million Lives Campaign. His background is in business and technology; he was co-founder of October East Associates, a successful Boston area consulting firm, and worked as Director of Business Development at Xamplify, Inc., a California software company. He started his career in the publishing industry with roles at Fast Company, The Atlantic Monthly and Outside magazine. He is a graduate of Harvard University and was a Reuters and Merck Fellow at Stanford University in 2003-2004.

Thomas Nolan, PhD, Statistician, Associates in Process Improvement, is also an author and a Senior Fellow at the Institute for Healthcare Improvement (IHI). He leads IHI's research and development work.

Patricia Rutherford, RN, MS, is Vice President at the Institute for Healthcare Improvement (IHI). She is responsible for managing IHI's Clinical Office Practice Redesign, Improving Access and Flow in Specialty Practices and Outpatient Settings, Optimizing Care Coordination and Transitions in Care, Innovations in Patient-Centered Care, and The Robert Wood Johnson Foundation and IHI initiative, Transforming Care at the Bedside. Her skills include knowledge of process improvement, innovation, and idealized design; coaching clinicians, staff, and senior leaders in organizations on process improvement; and management of all aspects of large scale performance improvement initiatives.

Jonathan Small is Vice President of Communications at the Institute for Healthcare Improvement (IHI). He is responsible for marketing IHI’s activities and building the awareness and visibility of the organization and its mission. Previous to IHI, he was Director of Corporate Communications for Harvard Pilgrim Health Care, a large health maintenance organization based in Boston, MA. Prior to that, he was an Associate Product Manager at General Foods Corporation in White Plains, New York. Mr. Small holds an MBA from the Yale School of Management and a BA from Oberlin College.